Manage a high volume of inbound patient calls professionally and efficiently
Respond to patient messages and return calls promptly
Schedule, reschedule, and coordinate appointments across multiple office locations
Support patients with provider scheduling changes and appointment updates
Provide patients with accurate information regarding providers, services, and office locations
Assist with general insurance, billing, and referral inquiries or direct patients to appropriate resources
Accurately document patient interactions in the electronic medical record (EMR)
Update patient demographics and account information as needed
Support referrals, medical records requests, and related administrative tasks
Collaborate with clinical and administrative teams to ensure a seamless patient experience
Perform additional duties as needed to support departmental operations

Minimum of 1 year of experience in a medical call center, or medical front desk role required
Experience with EMR systems and appointment scheduling software strongly preferred
Strong organizational skills and attention to detail
Excellent communication, listening, and problem-solving skills
Ability to remain calm, compassionate, and efficient in a fast-paced environment
Ability to work independently while also contributing to a collaborative team culture
High school diploma or equivalent required
Completion of a medical office training program preferred

Call Center Representative – Centralized Scheduling, Patient Support

Key skills