Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion
Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle
Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems
Monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement
Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities
Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership

3-4 years of relevant industry expertise in Customer Success, SaaS platform use, Data Management or related fields
Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations
Excellent communication skills to articulate technical issues to diverse audiences and translate technical concepts into business terms
3-4 years experience supporting customers using enterprise cloud data management platforms
Working knowledge of core data platform features: Integration (ETL, ELT), Data Governance, Master Data Management (MDM), Data Quality
Understanding of consumption-based or AOV-driven licensing models
Experience managing complex renewals and cloud-migration journeys for customers with a mix of On-Premises and SaaS deployments

Customer Success Manager – Informatica

Key skills