Solve end-user problems through troubleshooting minor repairs, alignment, and calibration of equipment
Coordinate with Territory Account Manager(s) to manage your territory, develop target opportunities, and handle service/maintenance requests for existing customers
Utilize SFDC to collect and maintain data about products, machines, materials, end users, and distribution for both Lenox and competitive accounts
Stay updated on industry trends by attending trade shows and seminars and learning about innovative technology
Maintain, calibrate, and troubleshoot distributor welding equipment
Motivate distributors and keep distributor sales personnel focused on technical services as a value-added service when selling
Identify end-user applications to provide cost-effective product recommendations that improve customer quality of process for sawing operations
Coordinate and implement technical product and application solutions that extend value to customers, consumers, and sales representatives
Learn, understand, and apply all aspects of The Lenox Advantage, Site Survey Process, and reporting tool
Convince customers of the value of LENOX products, running product trials against competitors and demonstrating the benefits of analyzing price vs. cost

2-5 years of equipment maintenance and repair and/or hands-on experience in a shop production environment or equivalent
Bachelor’s or Associate’s Degree in a related field preferred
Knowledge of hydraulic, electric, pneumatic, and mechanical systems is preferable
Technical and mechanical ability to work with tools and machines
Sales experience in industrial sales is preferred.

Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement
Discounts on Stanley Black & Decker tools and other partner programs

Field Service Technician – Industrial Bandsaws

Key skills