Serve as a communications coordinator between customers of Air Methods Communications (AirCom), including aircraft flight crews, pre-hospital health care providers, and other qualified callers
Coordinate all flight coordination information, including computer data entry
Responsible for flight following from lift off to touch down, following all FAA and company regulations
Responsible for initial communications of public, private, and flight-related calls coming into AirCom
Responsible for communications between pre-hospital health care providers and the receiving institutions
Promote communication between Communications Specialists, members of Flight team, and outside agencies
Assist in training new employees
Compliance with policies and procedures as defined in the Employee Handbook, AirCom Policy and Procedure Handbook and customer defined policy and procedure
Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position

High school diploma or general education degree (GED)
1-2 years’ related experience and/or training; or equivalent combination of education and experience
1-2 years dispatch experience or experience with medical terminology used by Emergency Medical Technician or CNA
Ability to present a professional image on the telephone and radio
Ability to multi-task efficiently, works in a fast-paced environment on multiple projects, and has a strong attention for detail
Advanced customer service and phone skills
Excellent written and verbal communication skills
Ability to be a team player with a professional attitude
Ability to take and relay reports accurately
Strong interpersonal skills and a high degree of collaboration at all levels
Intermediate with Microsoft Office Suite, including Word, Excel, and PowerPoint and Outlook
NAACS, EMT-B, EMT-A, EMT-P, CAN, LMT, or Pilot Certificate preferred

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Communication Specialist

Key skills