Sales Development Manager

Role Overview

• Lead & Develop SDR Teams
• Manage SDRs on objectives, activity metrics, and performance achievement
• Conduct weekly 1:1s with each SDR to coach, develop, and drive accountability
• Serve as a mentor and steward of the ServiceTitan culture for your team
• Motivate, incentivize, and recognize team members to encourage top performance
• Stay abreast of and coach SDRs on outbound best practices including cold calling, sequencing, and messaging
• Drive Pipeline & Strategy
• Monitor lead processes, key metrics, and catalyze pipeline creation across your assigned team
• Shape and implement SDR strategy and outbound processes for the teams you cover
• Report to senior management on operational and financial KPIs
• Help evaluate new technologies and programs to drive superior SDR performance
• Flex Across the Organization
• Step into team assignments covering absences or unexpected gaps on the management team
• Maintain all internal customer and business partner relationships aligned to the team you are covering
• Serve as proxy for QBRs, performance management conversations, team meetings, and cross-functional syncs
• Deliver a detailed transition document and handoff recap to the returning manager at the conclusion of each assignment
• Contribute to special projects and strategic initiatives that advance the broader Sales Development and GTM organization
• Over-communicate updates, observations, and needs to senior leadership to ensure team continuity
• Recruit & Build
• Recruit, interview, and onboard new SDR team members to support organizational growth
• Help onboard and train new hires for speed-to-ramp and long-term success
• Partner hand-in-hand with senior leadership to build the best SDR organization in the country

Requirements

• Direct experience as an SDR/BDR with applicable team lead or management experience
• Direct experience in a closing AE role for 12+ months
• Strong preference for 1+ years of sales management experience
• Outbound-specific cold-calling experience—not just inbound lead handling
• Track record of success in AE and leadership role; history of managing or being part of a high-performing sales team
• Strong understanding of outbound pipeline generation processes and methodology

Benefits

• Flexible time off
• Learning and development opportunities
• Comprehensive onboarding program
• Leadership training for all levels
• Bonusly rewards and peer-nominated awards
• Company-paid medical, dental, and vision insurance (100% employer paid options)
• 90% coverage for dependents
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401k matching
• Telehealth options
• Parental leave and support
• Up to $20k in fertility services (IUI and IVF)
• Surrogacy and adoption reimbursement
• On-demand maternity support through Maven Maternity
• Free breast milk shipping through Maven Milk
• Pet insurance
• Legal advisory services
• Financial planning tools