Monitoring transactional activity to detect fraudulent patterns;
Investigation, reporting and undertaking remedial action on suspicious account transactions to protect business from financial loss;
Utilisation of fraud systems to optimise deposit conversion percentages and keep chargeback ratio within acceptable limits;
Analysing customer account activities to detect unusual transactional patterns or behaviours;
Reviewing and processing withdrawal requests;
Contributing and ensuring compliance with Fraud Team KPIs;
Resolving customer queries within SLA guidelines;
Convey threats identified to the COO and/or Compliance Officer for root cause analysis and mitigation;
Liaison with MLRO to ensure suspicious payment activity is highlighted for investigation;
Communicating with clients, suppliers, and other key business stakeholders;
Monitoring the payment platform ensures all transactional activity is undertaken correctly and accurately.
Monitoring of deposits to ensure player funds are processed correctly.
Interrogating analytical data to ensure optimal transactional routing to maximize deposit conversion percentages.

Availability to work in shifts (09:00-19:00; 11:00-21:00) and weekends (2 weekends per month).
Experience in fraud prevention, detection and investigation techniques;
Understand international online payment methods and their associated risks;
A logical approach, high attention to detail, accurate and able to multi-task;
Strong written and verbal communication skills;
Team-oriented and yet able to work independently;
A flexible approach and professional attitude;
Ability to work under pressure;
Minimum of two years’ experience ideally within a payments or security role;
Customer Centric;
Target-orientated and results-driven;
Numerate with excellent analytical thought processes;
Analytical and accurate way of working showing a strong sense of initiative;
Decisive, discrete, trustworthy and reliable;
Have a pleasant personality and professional disposition;
Team Player showing personal authority;
Enthusiastic and Self Motivated and Confident, assertive, committed and patient.

Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
Enjoy a flexible hybrid work schedule after your first three months with us.
Benefit from two Free Fridays each year, limited to one per quarter.
Daily catered lunch or monthly lunch allowance.
Private Medical Subscription.
Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.
Our office perks include parking, on-site massages, and frequent team-building activities in various locations.
Amazing office space complete with its own pool and gym.

Fraud Payments Support Agent

Key skills