Own and manage the end-to-end service provider lifecycle, including onboarding, support, and issue resolution across all reporting and settlement activities.
Lead vendor onboarding processes, including data collection, system configuration, and training delivery.
Build, maintain, and audit service provider records to ensure accurate setup and data integrity within SAP S/4HANA.
Develop and deliver onboarding materials, including guides, job aids, and portal walkthrough sessions for service providers.
Provide front-line support to service providers for reporting, portal access, and operational inquiries.
Oversee customer service, call center support functions and manage shared inbox triage to ensure timely and effective response to service provider requests.
Log, track, and monitor reporting issues within D365, ensuring proper documentation and follow through.
Support service providers post-onboarding with reporting processes and system usage to drive adoption and compliance.
Coordinate with internal teams (e.g., finance, IT, supply chain management, etc.) to resolve escalations related to reporting discrepancies, system issues, and payment concerns.
Identify opportunities to improve processes, enhance service provider experience, and increase operational efficiency.
Develop and monitor KPIs and service levels related to onboarding, support, and issue resolution.

5 to 8 years of experience in vendor management, operations, customer support, or service delivery roles.
Experience leading teams or managing support functions in a fast-paced environment
Familiarity with enterprise systems such as SAP S/4HANA and Microsoft Dynamics 365 (D365) is strongly preferred.
Experience in onboarding, training, and stakeholder engagement.
Exceptional leadership, analytical, organizational, project management and interpersonal skills.
Expert knowledge of SAP (Material management model, FICO).
Strong proficiency with analytics, reporting, and presentation tools especially MS PowerPoint and Excel.

Reasonable requests for accommodation will be provided by Circular Materials through the recruitment and/or assessment processes

Manager, Service Provider Support

Key skills