Manage order entry (via computerized, manual and/or online data exchange), as well as order fulfillment activities.
Closely monitor product supply to avoid stock-outs
Collaborate with the Logistics and Transport Department to ensure prompt delivery of customer orders.
Proactively solve common customer problems
Promptly research and respond to customer queries and complaints
Produce various statistical reports
Collaborate with colleagues and other departments, including Logistics, Account Management and Marketing, to keep those who need to be kept informed and to maintain healthy customer relationships
Work efficiently under tight deadlines while ensuring a high level of accuracy
Report food quality issues to superior

Strong problem-solving skills and willingness to work hard to find a solution
Strong interpersonal and persuasive skills, able to prioritize and multi-task thoroughly in a dynamic environment
Results-oriented professional committed to providing first-rate customer service.
Very good knowledge of MS Office software, Excel – intermediate level plus
Ability to handle stressful situations
Organized, self-starter, flexible, courteous, energetic, team player with a positive attitude.
Knowledge of SAP is considered an asset
Experience in manufacturing, procurement and order management is considered an asset
College diploma or equivalent
Two (2) to five (5) years’ experience in a similar position.

Customer Service Representative, B2B

Key skills