Collaborating with your head of area you will develop your own objectives, focusing on the following and more:
Provide office-based support for your assigned International Sales Consultant and the International team.
Support the day to day running of the client portfolio, including all client and provider interactions.
Setting up and supporting actions for policy renewals.
Develop, maintain and cultivate a constructive and professional relationship with Sales Consultant, Clients and Insurers at all levels.
Be the first point of contact for day-to-day administration from clients, providers and other internal and external sources.
Independently respond to queries from both clients and insurers in a pro-active manner, meeting agreed SLAs and keeping all parties updated.
Co-ordinate administration of schemes, including invoicing, accounts, client queries, claims, underwriting, rehabilitation support services & communication material
Proactively initiate and manage the gathering of all relevant data for each client’s scheme renewal and always ensure accuracy and assist with the analysis of data as required.
To pro-actively seek, recommend improvements to processes and service, participate fully in the implementation within the team and be an advocate for change
Prepare template client reports as requested by the Sales Consultant.
Ensure that any correspondence received and issued is checked for discrepancies and challenge as appropriate.
Ensure that client records and in house system is always kept up to date including new business, retention and financial information.
Support Sales Consultants with new business opportunities, ensuring a first class, first impression to the client.
Requirements
Professional client focused approach
Strong personable telephone manner
Analytical and good judgement
Exceptional effective verbal and written communication skills
Well organised and can respond well under pressure and meeting deadlines
Working well as part of a team as well as being able to work for periods using own initiative