As our Digital Content Manager, you will be at the forefront of designing, editing, and publishing a diverse range of content formats in collaboration with subject matter experts across the charity.
A significant part of your role involves line managing and inspiring a dedicated content team, guiding them to produce high-quality work, while also assisting with the creation of our print supporter magazine.
You will analyse user journeys and performance metrics to identify new content opportunities, optimize existing pages, and maintain exceptional editorial standards across the board.
Ultimately, you and your team will be developing pet advice, campaign content, and stories that not only increase engagement but actively drive donations to support our vital cause.

Deep knowledge of content design, including user research and testing methods.
Extensive experience of writing for the web, with proven ability to create content that is accessible, engaging, and optimised for digital channels.
Experience of working with content management systems for a major consumer-facing website.
Experience of managing, developing and scheduling content plans in collaboration with other teams.
Proven ability to use analytical tools to monitor user behaviour, content and campaigns and implement changes based on findings.
Exceptional communication skills, both written and verbal, with exceptional grammar and use of the English language.
Experience of motivating and inspiring direct reports.
Proven ability to manage multiple projects and work to tight deadlines.
Experience working with publishers and other suppliers on print publications.
Experience with InDesign, Photoshop and HTML.
An understanding of organising and directing photo shoots.
Experience commissioning digital content.
A familiarity and interest in pet care and pet welfare issues.
Experience of working in the charity sector.

Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
Programmes for physical and mental wellbeing support
Free access to GP via MetLife
24/7 GP services, private prescriptions and more for you and your family
Health cash plan
Unlimited access to an employee assistance programme
Pension scheme with enhanced employer contribution
Professional fees paid with Continuing Professional Development and personal development support.
Life assurance
20% discount on Pet Plan pet insurance
Enhanced family friendly policies
Recognition scheme
Annual volunteer days
Charity worker discounts across a variety of retailers

Digital Content Manager

Key skills