Key skills
Sales
About this role
Role Overview
- Provides technical support to customers, the education department, and the sales force at the highest service level possible
- Answers questions, troubleshoots equipment issues, performs upgrades, plus onsite preventative maintenance, and repair
- Supports the management of warranties, spare parts, and the scheduling of onsite service
- Is accountable for providing professional, accurate and meaningful advice when interacting with internal and external customers
- Works closely with cross functional peers to ensure uniformity in procedures, technology, and compliance to company policy
Requirements
- Bachelor’s degree in a technical field with 10 years’ experience in medical device field service; or 12 years’ experience in medical device field service or support
- Experience working on robotics, ultrasound, or imaging type equipment
- Experience or training in a medical setting, familiarity interacting with hospital staff
- Working knowledge of multi-disciplinary systems (SW, HW, Mechanics & Algorithms)
Benefits
- health, dental, and vision insurance
- life insurance
- short-term and long-term disability insurance
- 401(k)
- paid time off
- more