Elicit, analyze, and document business requirements from various stakeholders for new and existing projects.
Work directly with developers to provide clarification on requirements, participate in unit testing, and offer feedback on development efforts.
Assist with and participate in the testing of software integrations and RPA (Robotic Process Automation) implementations to ensure they meet business and technical requirements.
Perform root cause analysis and troubleshooting for reported issues from business units, including database investigation.
Write and maintain SQL stored procedures and queries (INSERT/UPDATE statements) to support business operations and reporting.
Create, maintain, and support SSRS and Power BI reports to provide actionable insights to the business.
Create and maintain workflows within our proprietary case management system.

Proven experience in a technical environment
Strong proficiency in SQL, including writing complex queries, stored procedures, and performing data manipulation language (DML) operations
Hands-on experience with Azure DevOps (ADO) for creating and managing work items, backlogs, and boards.
Experience with SSRS and Power BI for report creation and data visualization.
Experience in troubleshooting and root cause analysis of technical issues.
Familiarity with software development lifecycle (SDLC) methodologies, including Agile/Scrum.
Excellent communication, analytical, and problem-solving skills.
Ability to work independently and as part of a cross-functional team.

Technical Business Analyst

Key skills