Manage end-to-end onboarding of new customers — from setup to go-live
Coordinate and guide partners through the Launch Checklist, ensuring all milestones (integration, balance top-up, listing, communication review) are completed on time
Serve as the primary relationship manager for all active customers
Support customers in optimizing visibility and performance, e.g. through improved communication, email touchpoints, or seasonal campaigns
Ensure all communication and visuals meet brand and compliance guidelines
Track partner activity in HubSpot, manage tasks, and maintain clean CRM data
Conduct regular customer reviews, analyzing performance data and identifying areas for improvement
Support issue resolution and customer feedback loops to continuously improve the customer experience

Fluent in English and German (spoken and written) — mandatory
2–4 years of experience in Customer Success, Account Management, or Partner Onboarding, ideally in the loyalty, hospitality, or travel industry
Hands-on experience with HubSpot or comparable CRM systems
Solid understanding of digital integrations (API connections, web links, voucher uploads, campaign dashboards)
Highly structured and able to manage multiple projects simultaneously
Empathetic communicator with a consultative, solution-oriented mindset
Comfortable working across teams and time zones
Strong sense of ownership — from first contact to successful partner activation

Customer Success Manager, Partner Onboarding

Key skills