Respond to customer or vendor queries regarding active contracts, and resolve cases as related to the inquiry
Review contracts and investigate as required to determine scope of more involved issues in order to take necessary action and prepare required paperwork to resolve or correct customer issues
Manage individual caseload on a daily basis, following up on open cases; managing SLA’s on new cases
Participate in ongoing departmental operational projects and process improvement initiatives; working with Team Leads and Manager directly

Must be enrolled in a post-secondary education co-op program
Strong interpersonal as well as written and verbal communication skills
Must be self-directed, decisive and goal oriented, and comfortable working in an empowered work environment with established goals/expectations and limited step-by-step direction
Strong relationship building skills and a team player
Strong organizational and planning skills
Strong aptitude for working with numbers coupled with a basic knowledge of accounting practices
Ability to work in a very fast-paced environment
Ability to work from home remotely/independently, in a virtual team environment and in-person/in-office (approx. 2-3x per week)

Participation in the Learning and Development Program while you complete your placement
Access to e-learning and skill development courses
Regional and global networking opportunities with members
Exposure to a global vendor finance company with Great Place to Work certifications in 16 countries
Choose wellbeing initiatives including connection, health, finance, and lifestyle support

Client Services Representative – Co-op

Key skills