Account Executive, PBA Client Services

Role Overview

• Provide oversight and direction to the broader Account Management team with a focus on client satisfaction, trend management, client growth & retention, and regulatory compliance to meet client specific objectives, client priorities and service model deliverables
• Lead and develop the client relationship strategy and the strategic business planning process across the clients in your portfolio while incorporating other internal staff where and when needed to build and foster relationships with influencers and decision makers
• Maintain thorough knowledge and tracking of contractual obligations on assigned book of business, including financials, performance guarantees, terms, and reporting/compliance
• Manage and facilitate the Account renewal and contracting process with a focus on client retention and the client financial/PNL management
• Serve as the relationship lead on assigned book of business, incorporating other internal staff where and when needed to the relationship; build and foster relationships with influencers and decision makers at the client
• Anticipates customer needs and proactively identifies new opportunities within assigned accounts
• Develop and maintain comprehensive knowledge of our business, including products and services to field questions from the client side and to answer timely & accurately
• Collaborate with internal teams to customize offerings and solutions, aligning with Health Plan/TPA Account needs and market demands
• assemble internal resources to overcome challenges
• Analyze and interpret current pharmacy and healthcare trends, competitor activities, and industry regulations to inform strategic decisions, provide proactive recommendations for plan management and enhance the company's positioning within the PBA Services segment
• Lead, coach and support the Account Team on the effective positioning of the Capital Rx value proposition, our suite of Capital Rx Products and Solutions and JUDI capabilities available to our PBA clients
• Partner with our Business Development & Underwriting Teams to support our PBA Account level growth and retention efforts by providing Capital Rx sales support and market differentiator positioning, including RFP support, Broker/Consultant engagement and Best & Final support for prospective, existing and new and client business development needs
• Provide ongoing direction, coordination and coaching to the broader Account Team to align the Account Team understanding of the assigned client(s) business lines, strategies, key stakeholders & decision makers and priorities
• Serve as the content expert for Health Plan/TPA clients & opportunities
• Identify and help contribute to process improvement efforts
• Be accountable & own the client end-to-end, inclusive of service model deliverables, contractual negotiations, client escalations and PNL management.
• All employees are responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance.

Requirements

• Bachelor’s or advanced degree in health administration, business, or relevant professional experience. Bachelor of Pharmacy (B.S. Pharmacy) or Doctor of Pharmacy (PharmD) degree from an accredited institution is a plus
• Relevant professional experience for at least five (5) years in pharmacy – working within a health plan, managed care, or pharmacy benefits management (PBM) focused on Health Plans and Payer Commercial (Insured, Self-Funded, Exchange) and Government Program (Medicare & Medicaid) business lines. Health plan industry experience preferred
• Market and operational knowledge of Medicare Part D, Medicaid and Health Exchange pharmacy is a plus along with experience in supporting highly regulated business lines
• Track record of building trust in internal and external relationships
• Solution-focused problem solving and client positioning skills
• Exceptional written and verbal communication skills
• Ability to work with and influence peers in a team effort; leading cross-functional initiatives, meeting deadlines, and executing on deliverables while building strong internal relationships
• A decisive individual with sound leadership and technical skills, analytical ability, good judgement, and strong detail-oriented perspective
• Flexible, highly organized, and able to shift priorities easily and work independently to meet deadlines
• Ability to effectively work with peers in a team effort
• Proficient in Microsoft Office Suite with emphasis on Microsoft Excel and large data sets and other industry software programs
• Ability to travel and present to small and large groups; travel is estimated to be up to 25% and be variable by season and business cycle.