Work directly with customers to provide in-depth technical troubleshooting and recommend appropriate workaround(s) and solutions for all EDB product lines and open-source PostgreSQL products.
Collaborate with and mentor junior and mid-tier support engineers to triage issues, create reproducible test cases, file Development requests, and offer patches when possible.
Develop and deliver training.
Collaborate with Development resources to identify bugs and performance bottlenecks.
Serve as the primary point of contact to premium customers on priority engagements.
Manage and drive solutions for escalated issues.
Document solutions, procedures, and standards for customers as well as for internal use.

Bachelor’s degree in Computer Science or related field of study.
Five (5) years of experience in a computer-related occupation.
Experience in PostgreSQL, Oracle, MongoDB, PostgreSQL tools (pgpool, pgbouncer, Patroni, PEM, EPRS (xDB), EFM, MTK, CNP, pgbackrest, barman, replication manager).
Knowledge of SQL, bash scripting, Docker & Kubernetes, Amazon Web Services and RDS, Microsoft Azure.

EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness.
We provide access to CuraLinc to aid employees in health and wellness tips and practices.
Wellness Fridays extending to December 2026!

Lead Support Engineer

Key skills