Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. They are seeking a technically sharp Support Engineer to join a two-person engineering team at a growing SaaS platform in the nonprofit fundraising space. This hybrid support-and-development role involves owning the support queue, resolving bugs, and progressively taking on deeper technical work.
Responsibilities:
- Own the L1 support queue (9am–1pm): triage, respond to, and resolve customer-facing technical issues independently
- Handle L2 bug resolution: root cause analysis, fixes, and escalation judgment across the application and database layers
- Navigate and debug an existing proprietary codebase you didn't write — quickly and without extensive guidance
- Shift into feature development and deeper technical work in the afternoons as ramp-up progresses
- Communicate ticket status and blockers proactively — without waiting to be asked
- Work within a Microsoft stack: C#, ASP.NET MVC, SQL Server, Azure
Requirements:
- 3–5 years of software development experience (full-stack or backend-leaning)
- Hands-on experience with the Microsoft stack: C#, ASP.NET MVC, SQL Server
- Demonstrated ability to debug unfamiliar codebases independently
- Front-end basics: HTML, CSS, JavaScript, jQuery, Bootstrap
- Strong written English — clear, direct, proactive communicator
- Comfortable working in a lean startup environment with minimal documentation and real ownership
- Background in support engineering, developer support, or a hybrid dev/support role
- Experience with Azure infrastructure
- Prior work at a startup or on a very small engineering team
- Comfortable with AI-assisted development — the team actively uses Claude for architectural work and expects you to be a co-user, not a skeptic. If you've integrated AI tooling into your daily workflow, say so