Lead the configuration and enhancement of core Sales and Service Cloud functionality
Work closely with business teams and the AMS-partner to gather requirements
Support user acceptance testing (UAT) through test planning, coordination, and issue resolution
Serve as the primary administrator for Salesforce, managing incidents and troubleshooting issues
Own and deliver enhancement requests including configuration changes and automation updates
Act as a platform steward, promoting best practices and standardization

5+ years of Salesforce administration experience in enterprise environments
Deep understanding of Sales and Service Cloud capabilities
Proven experience supporting both project implementations and production support environments.
Understanding of integrations and upstream/downstream systems (ERP, marketing automation etc)
Familiarity with UAT processes and working within a structured release cycle.
Strong interpersonal and communication skills across cultures and regions with a customer-service mindset.
Salesforce Administrator certification required; Advanced Admin and/or Sales or Service Cloud Consultant certification a strong plus.

Health Insurance Benefits
Medical, Dental, Vision
Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
Well-being programs including companywide events and a wellness incentive program
Paid Time Off
Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts
Life and Accident insurance
Family-Friendly Employee events
Employee Assistance Program services – mental health and other concierge type services

Senior Salesforce Administrator

Key skills