Senior Salesforce Administrator

Role Overview

• Partner with cross-department business stakeholders to drive adoption of new technology and process and system changes/improvements, leveraging existing enterprise-wide systems (e.g., Oracle, Onestream, Tableau, Snowflake, Conga CLM).
• Play a key role in our migration from siloed tools to Salesforce, including managing project planning, project execution, issue resolution, and change management.
• Collaborate with internal stakeholders to deeply understand, document, and communicate business processes and requirements in a clear, well-organized manner, as well as support end-user training and enablement programs.
• Gather and translate business requirements into well-architected declarative solutions that best leverage the Salesforce platform within FICO's technical landscape and build proof-of-concepts (POCs) for new solutions and streamlined business processes.
• Advise stakeholders on the feasibility, user experience, and business impact of proposed solutions.
• Serve as a subject matter expert on FICO's Salesforce Sales Solutions and data integrations, influencing system design and integration approaches.
• Establish and enforce platform governance frameworks, reporting efforts, and platform health checks and audits, proactively identifying technical debt, compliance risks, and optimization opportunities.
• Own Salesforce data management and leverage tools such as DemandTools to maintain data integrity at scale, while also owning governance.
• Design and manage the execution of system and user acceptance testing to ensure high-quality solution delivery.

Requirements

• Salesforce Administrator Certification Required.
• Additional certifications strongly preferred (including Advanced Administrator, and Platform App Builder).
• Prior experience gathering and translating business requirements into system design, and leading meeting discussions with both technical and business stakeholders.
• Proven enterprise Salesforce administration experience, with hands on experience and expertise in Salesforce Sales Cloud and Lightning (Required), Service Cloud (Preferred) and core Sales Cloud principles: Opportunity Management, Account and Contact Management, Lead Management, Quoting, Reporting, and Dashboards.
• Strong proficiency designing and implementing Salesforce Flows and declarative automation tools to streamline business processes, as well as experience managing user roles, profiles, permission sets, sharing rules, and maintaining data security and integrity.
• Strong knowledge and experience establishing Salesforce data governance frameworks/standards, internal controls, process compliance, permission security, and release management.
• Familiarity with data management tools such as DemandTools, as well as Salesforce DevOps tools, CI/CD practices, change sets, sandbox management, and GitHub.
• Experience with Salesforce Einstein AI capabilities including Einstein Analytics / CRM Analytics.
• Exposure to or interest in agentic AI features within Salesforce, such as Agentforce, Einstein Copilot, or Prompt Builder, and an understanding of how AI governance intersects with platform governance.
• Experience working in agile methodologies, with the ability to manage multiple priorities and concurrent projects, preferably within a technology consulting firm or fast-growing technology company.

Tech Stack

• Cloud
• Oracle
• Tableau

Benefits

• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.