Key skills
AICommunicationCollaboration
About this role
Role Overview
- Lead and develop a team of CX agents focused on knowledge management
- Use data to guide decision-making
- Define and track AI metrics
- Own our AI roadmap
- Operationalize AI tooling across the CX org
- Collaborate cross-functionally
- Stay one step ahead of emerging AI tools
- Champion internal adoption of AI
Requirements
- 4+ years of experience working at the intersection of CX and technology
- At least 2 years of people management experience
- Proven success owning and executing AI or automation initiatives
- Strong technical fluency with AI-enabled CX tools like Decagon, Intercom Fin, Zendesk AI, Zapier
- Experience implementing self-serve systems
- Sharp analytical mind
- Exceptional written and verbal communication skills
- Proven track record of cross-functional collaboration
- Strong sense of ownership
Benefits
- Offers Equity