Assist 1099 service partners with onboarding and account management.
Monitor service dashboards and proactively reach out for real-time support.
Respond to delivery partner inquiries on Gladly via phone, e-mail, and text.
Cross-reference internal data to make decisions on 1099 account status.
Relay operational issues with local warehouse teams and operations managers.
Troubleshoot technical problems and deliver clear outcomes and solutions.
Prioritize tasks in a fast-paced and high pressure environment.
Look for patterns in customer communications to create actionable feedback and enhance processes for the company as a whole.
Communicate with a professional and friendly tone.
A passion for creating an amazing customer experience

Demonstrate empathy, patience, and the ability to take initiative on doing the right thing for the service partner
Strong critical thinking skills to resolve potentially difficult situations
Strong analytical, listening, writing, and oral skills in English
Ability to learn web-based user support applications quickly
Dependable and punctual with time management skills
Flexible schedule, willing to work weekends
High level of comfort and familiarity with smartphone applications (iOS and Android)
Undergraduate or equivalent degree preferred
Spanish/Bilingual is a plus

Competitive Pay – Earn a solid wage for the hard work you put in every day
Health Benefits That Matter – Medical, Dental, and Vision coverage to keep you feeling your best
Financial Support – 401(k) options plus AD&D, Short-Term, and Long-Term Disability coverage
Paid Time Off (PTO) – Earn time off as you work, giving you paid time to rest, recharge, and take care of what matters most

Partner Success Agent

Key skills