Senior Product Owner

Role Overview

• Own and evolve key features within the Disability Portal, acting as a clear product owner and advocate
• Partner closely with Digital Strategy, Experience Design, Technology, Operations, and Business teams to translate vision into prioritized backlogs and actionable delivery plans
• Contribute to short‑, mid‑, and longer‑term product roadmaps aligned to value stream priorities and measurable outcomes
• Translate complex disability journeys and processes into clear, value‑based user stories and acceptance criteria
• Thoughtfully manage dependencies, risks, and trade‑offs while keeping squads focused on what delivers the greatest value
• Communicate progress, outcomes, and insights with clarity and confidence to stakeholders and leaders
• Serve as the voice of the customer and end user, ensuring empathy, accessibility, and clarity are built into every decision
• Use research, data, operational insights, and stakeholder feedback to inform priorities and refine solutions
• Partner with UX and Research to test assumptions, validate solutions, and continuously improve experiences
• Balance customer needs with regulatory, operational, and risk considerations inherent in disability experiences
• Lead and support user acceptance testing (UAT), ensuring releases meet quality, usability, and performance standards
• Work closely with QA, Product Analysts, and Technology teams to identify and resolve defects
• Support organizational readiness by coordinating process changes, communications, and training with impacted teams
• Monitor post‑launch performance and insights to guide future investment and enhancements
• Bring a coaching mindset to delivery squads, fostering outcome‑driven thinking and continuous improvement
• Build strong, trust‑based relationships across Technology, Operations, Claims, Customer Experience, Marketing, Compliance, and Risk
• Influence without authority, aligning different perspectives toward shared goals
• Support and mentor other Product Owners where applicable, and take broader ownership across initiatives as scope and experience grow

Requirements

• 3–5+ years of experience as a Product Owner or Product Manager, ideally within digital or customer experience platforms
• Strong grounding in Agile/Scrum practices and product lifecycle management
• Experience working with complex customer journeys, operationally intensive domains, or regulated environments
• Strong analytical and problem-solving skills, with the ability to turn insight into action
• Excellent written and verbal communication skills
• Experience with tools such as Jira, Confluence, analytics platforms, and release planning
• Experience in Insurance, Disability, Group Benefits, or financial services is a strong asset
• More senior candidates will bring experience owning broader product areas and influencing across multiple teams

Benefits

• health insurance
• dental insurance
• mental health support
• vision coverage
• short
• and long-term disability insurance
• life and AD&D insurance
• adoption/surrogacy support
• wellness benefits
• employee/family assistance plans
• retirement savings plans
• customizable benefits including pension and global share ownership plan with employer matching contributions
• generous paid time off program including holidays, vacation, personal, and sick days