Analyzes and executes Unified Communication projects to completion
Act in a consultative role to site and business unit leaders and collaborate with technical resources
Assist in support of enterprise VoIP infrastructure and its associated software, including IP-PBXS, session border controllers, call management systems, voice mail, and interactive voice response
Provides ongoing technical and operational assistance for all supported communications systems
Schedule and oversee contracted maintenance and repair services
Administers call accounting systems
Keeps abreast of the latest telecommunications business voice solutions
Assess current systems and help in phasing out of legacy systems
Collaborate with engineers/architects for upgrades to operating systems, hardware, etc.
Support and maintain the latest federally mandated e911 solutions platform, enterprise wide

Bachelors degree (or equivalent knowledge) in Computer Science or related field
1 year of experience in IT or equivalent training
Cisco Certified (CCST in Networking or IT Support, or CCT)
CompTIA Network+, or higher certification (within 2nd year of employment)
Strong ability to work independently, exercise judgment and creativity in analyzing and solving unusual problems or situations that arise
Knowledge of communications operating systems, call accounting systems, and software
Working technical knowledge of VoIP/IP telephony systems, voicemail, software, and hardware
Knowledge of PSTN, SIP, H.323, TCP/IP Protocols, VoIP QoS and integrating IP telephony systems & 3rd party voice technology with enterprise LAN/WAN, WiFi, etc.
Proficiency in verbal and written communications
Ability to effectively handle customer contacts and problem resolution
Time Management
Ability to work on multiple tasks concurrently, manage priorities, and complete assignments in a timely manner and meet productivity standards.

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and short
and long-term disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Voice Engineer – Associate

Key skills