Lead, coach, and develop a team of engagement and investigation professionals
Set clear goals and execution standards across outreach, investigation support, and customer engagement
Track team KPIs, conversion performance, and campaign effectiveness
Analyze engagement pipelines and customer behavior to identify bottlenecks and process improvement opportunities
Own regular operational reporting for internal leadership and global partners
Support escalation handling, complex negotiations, and strategic decision-making when senior intervention is required

2+ years of people management experience
CRM and reporting expertise
High-level stakeholder management
Strong analytical mindset
Hands-on experience using CRM systems, spreadsheets, and structured operational tracking tools
Exceptional stakeholder management skills
Comfort working in dynamic, fast-moving environments where ownership and adaptability matter
Bonus points for experience in software compliance, software licensing, anti-piracy, or SaaS sales operations.

Team Lead, Compliance Operations

Key skills