Key skills
Communication
About this role
Role Overview
- Receive inbound telephone calls and respond to emails in relation to support, maintenance and safety and other requirements at stores
- Resolve at first point of contact or escalate/manage as appropriate
- Identify customer needs, clarify, and provide information using available resources
- Provide high quality service to customers and stakeholders
- Provide product and service information to customers
- Follow up with customers/internal stakeholders as necessary
- Identify issues that cannot be resolved immediately and escalate to Tier 3/Management
- Meet deadlines and KPIs (ACW, AHT, adherence etc.)
Requirements
- Strong written and verbal communication skills
- Excellent attention to detail
- A genuine passion for customer service
- Ability to multitask and problem-solve effectively and accurately
- Interpersonal skills to build and maintain effective customer, team and stakeholder relationships
- Availability to start immediately
Benefits
- 2 days paid volunteer leave per year
- Free 7Eleven coffee and snacks in the office
- Social Committee club with regular events
- Unlimited access to Linkedin Learning
- Flexible casual hours that fit around your schedule
- Supportive team culture with ongoing guidance and coaching
- Hybrid working model (Richmond office + work from home)
- Competitive hourly rate reflective of your experience
- Access to Employee Assistance Program (EAP)
- 25% discount on food merchandise at the Richmond office
- Free coffee in the Richmond office
- Free onsite parking at the Richmond office
- Excellent public transport access