Lead, support, and develop a team of two Unit Managers in an inclusive and motivating environment (planning, coaching, feedback, performance, leadership skills development)
Ensure cohesion and alignment across regions to deliver an excellent learning experience
Guide your teams by providing clarity on priorities and expectations, while removing obstacles to the team’s success
Ensure training programs are consistent, engaging, and grounded in operational reality
Work closely with various training teams to ensure onboarding content remains accurate, up to date, and aligned with operations, products, and business priorities
Ensure that the trainers consistently apply best practices in facilitation to maximize trainee engagement, skill acquisition, and on-the-job transfer
Represent the voice of new employees and trainers in discussions with fellow managers, bringing field insights to inform decisions about the roadmap and priorities
Track success metrics and outcomes, including business results, return on investment, and clearly demonstrated new behaviors
Support change adoption and continuous improvement
Build a high-performance culture where team members can do their best work and stay current on developments in their field
Encourage diversity of thought and leverage expertise within the team to provide comprehensive support to clients

Bachelor’s degree in administration, education or equivalent work-related experience
Experience leading a team, training operations, enablement, knowledge management, or learning operations in a complex environment
Strong prioritization and execution skills, with the ability to manage multiple workstreams, dependencies, and tight timelines
Proven achievements in continuous improvement and work methodology
Strategic vision of training and change management for a large organization
Strong understanding of how knowledge, training content, digital learning, and coordination support frontline performance
Comfort with learning and knowledge tools (e.g., LMS/LXP, knowledge bases, SharePoint) and using data to guide decisions and improvements
Bilingual English and French is a strong asset

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Manager, Training

Key skills