Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Interact with customer service team and perform moderately complex customer support tasks
Manage risk by following all policies and procedures and staying abreast of changes to them
Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
Receive direction from customer service supervisor and escalate non-routine questions

2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Must have completed at least two years of college education, any field
2+ years of Customer Service, Financial Services or Contact Center experience, Banking Operations: Credit Cards, Processing payments, maintenance items for Commercial Card clients
Strong experience in fraud prevention, chargeback process and Visa or Mastercard rules, preferred
Excellent English communication skills, verbal and written
Applicants must be amenable to work on US or night shift, Mon
Friday, weekend off
Must be able to attend full duration of required training period

Customer Service Representative, Fraud

Key skills