Social Media Customer Service Representative

ACC Premiere is seeking a highly skilled communicator to represent their brand across digital channels. This role involves delivering timely and thoughtful responses to customer inquiries on social media and e-commerce platforms, while also crafting polished replies to public feedback and monitoring brand reputation.

Responsibilities:

• Deliver timely, thoughtful responses to customer inquiries across social media and e-commerce platforms
• Craft polished, on-brand replies to reviews and public feedback
• Engage across Q&A channels on social platforms and e-commerce sites, delivering clear, confident guidance
• Identify and escalate sensitive or high-impact issues with sound judgment
• Monitor trends and sentiment to proactively support brand reputation

Requirements:

• Experience in customer service within a digital or social environment
• Exceptional writing skills with a refined sense of brand voice and tone
• Proficiency in Sprout, Zendesk, and retail e-commerce platforms (or comparable tools)
• Strong organizational skills with the ability to manage competing priorities seamlessly
• A proactive, solutions-driven mindset with a high standard of execution
• Associate's degree required
• Bachelor's degree preferred
• A genuine commitment to delivering elevated customer experiences