Process applications for the Home Energy Rebate Programs in accordance with all applicable program rules and regulations.
Enter, maintain, and track rebate applications in the program application and rebate processing platforms.
Inbound & Outbound calling.
Assisting callers with application status or questions.
Providing expert customer service support.
Maintain knowledge of eligible products, services, and customer service processes & procedures.
Accept responsibility, work independently, and manage time effectively to meet deadlines.
Work with a varied client base including special populations/clients with special needs and communication barriers.
Make decisions which have financial, program benefit, and/or legal outcomes, and which involve technical complexity.
Process and maintain large volumes of detailed program data.
Completing all assigned projects in a timely manner with minimal supervision.
Assisting supervisor and project manager in all requested tasks.
Proactively communicating to Guidehouse management areas of concern or areas of improvement.

High School Diploma/GED and 3 years of relevant experience
0-3+ years working within the following sectors: grants management, business, finance or customer service
PC skills in a Windows environment
Knowledge and utilization of desktop applications including Word and Excel.
Ability to initiate and follow through on projects and work independently with minimal supervision required.
Working knowledge can be of the following: customer service-related responsibilities, grants management program experience, application review.

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program

Call Center Representative, Rebate Application

Key skills