Manage a high volume of inbound and outbound calls in a timely and professional manner.
Provide exceptional customer service and assist patients with accurate information regarding services.
Schedule patient appointments using the organization's electronic medical record (EMR) system.
Educate patients on healthcare services, office policies, and available resources.
Document all patient interactions and maintain accurate call records in the appropriate systems.
Collaborate with clinical staff, administrative teams, and other departments to ensure a seamless patient experience.
Follow HIPAA regulations to maintain patient confidentiality and data security.

Associate degree preferred, or equivalent relevant call center years of experience preferred.
One to two (1-2) years of experience in customer service, quality, and/or auditing.
Must be bilingual in English and one of the following languages: Spanish, Russian, Chinese, Bengali, Korean, Albanian, or a similar language.
Able to pass a typing test with at least 40 WPM.
Excellent written and verbal communication skills.
Excellent organizational skills, accuracy, and attention to detail.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.

Call Center Specialist

Key skills