Responsible for leading the Payment Operations function and overseeing transaction processing for a global CFD brokerage and cryptocurrency exchange.
Use defined KPIs to manage timely and accurate payment processing across all supported products, markets, and jurisdictions.
Improve payment success rates and reduce payment-related churn through strategic payment initiatives, optimized payment offerings, and improved transaction routing.
Maintain payment infrastructure and Payment Service Provider (PSP) availability to achieve 99.9% uptime by jurisdiction.
Ensure timely and accurate reporting of payment processing expenses, including PSP fees, settlement costs, and related operational charges.
Proactively manage PSP relationships, maintenance windows, and service changes to minimize customer impact.
Increase automation of payment processing activities in line with agreed quarterly targets.
Strategically manage payment routes to reduce settlement costs and overall PSP expenses.
Mentor and manage a globally distributed Financial Operations team to maintain consistent performance, accountability, and service standards.
Provide clear and timely communication to senior management on Financial Operations performance, risks, incidents, and strategic initiatives.
Manage chargeback and dispute processing within agreed service level agreements (SLAs).
Requirements
Strong knowledge of high-risk payment operations, including local bank transfers, IBANs, card processing, cryptocurrency payments, and alternative payment methods (APMs).
Strong problem-solving abilities, with the ability to resolve complex payment operations issues independently when required.
Ability to work autonomously while maintaining accountability for operational outcomes and escalation management.
Experience in a CFD brokerage, Payment Service Provider (PSP), or cryptocurrency exchange environment preferred.
Likely Current Job: Senior Payment Operations Manager, Head of Payments, Financial Operations Director, Payments Lead, or similar roles within a CFD brokerage, cryptocurrency exchange, Payment Service Provider (PSP), fintech, online trading platform, or other high-risk payment environment.
Benefits
Join a global CFD brokerage and cryptocurrency exchange in a high-impact Financial Operations leadership role, with ownership over payment operations, PSP performance, transaction processing reliability, payment routing, automation, and cost efficiency across multiple jurisdictions.
Benefit from a flexible remote or hybrid working model, exposure to complex high-risk payment environments, and the opportunity to lead a globally distributed team while directly influencing customer experience and operational scalability.
Competitive base salary plus variable pay, determined based on candidate experience.
Assessment Process: Candidate evaluation includes interviews with the Head of Treasury & Accounting and CFO, a structured assessment of payment operations expertise, and a case discussion focused on PSP performance, payment routing, operational KPIs, and escalation management.