Monitor synchronizations and automatic notifications
Manage and resolve technical incidents
Weekly internal follow-up meetings to set priorities
Environment monitoring, log review, and SQL queries
Remote connection to client servers
Configure tools and resolve initial product issues
Environment setup based on client needs
Installation and configuration of system components
Implementation of integrations with other systems
Authentication management (LDAP, SAML, SSO, Databases)
License and permission management
Meetings and clarifications with clients regarding integration questions
Collaborate in maintaining responsibilities within the organization’s Integrated Management System
Understand and apply Quality and Information Security policies (ISO/IEC 27001 and ENS)
Comply with Environmental Policy guidelines
Follow Business Continuity procedures

Advanced Vocational Training in IT and/or experience in a similar position
2 years would be ideal
Pragmatism & Ownership: Ability to find effective, maintainable solutions to complex problems and take ownership of the delivered features.
Effective Communication: Clear and concise communication, both written and verbal.
Adaptability: Ability to quickly switch context and adapt to evolving technical requirements and product needs.
Spanish and English are mandatory

Technical Support – SaaS

Key skills