Guest Services Manager
Canada
Full Time
1 hour ago
$52,200 - $58,000 CAD
No Sponsorship
About this role
Role Overview
- Assist Front Office Manager in Managing all aspects of the front office areas
- Manage day-to-day operations and assignments of the front office staff
- Develop and communicate departmental strategies and goals
- Communicate and enforce policies and procedures
- Recommend staffing/human resources-related actions
- Ensure all staff is properly trained
- Monitor front office staff to ensure guests receive prompt service
- Respond appropriately to guest complaints
- Develop actions plans to correct deficiencies
- Achieve budgeted revenues and maximize profitability
- Maintain procedures for security of financial transactions
Requirements
- Bachelor’s degree in Hotel Management/Business Administration
- 3 years Front Office/Guest Service experience including management experience
- Must speak fluent English
- Other languages preferred
Benefits
- Health, Vision, and Dental Coverage
- Employee Social Events
- On-Site Parking
- Deferred Profit-Sharing Plan
- RRSP
- Onsite Westin WORKOUT®
- Career Development
- Discounted Associate Meals
- Hotel Discounts at Marriott Properties worldwide
- Education Reimbursement