Regional Sales Manager, German Speaking

Role Overview

• Provides support to cross-functional teams, with a high attention to detail
• Researches, analyzes, and documents findings
• May coach, review, and/or delegate work to other team members
• Achieves personal annual sales growth contract value based on the total opportunity
• Achieves personal annual sales growth contract value based on the ability to both Sell-To and Sell Through our existing customers (specific to Partner Sales)
• Manages partners within our Ideal Customer Profile and within their designated territory as the primary commercial point of contact
• Follows ConnectWise value/solution based-sales process
• Account Growth: Identify and pursue opportunities for upselling and cross-selling additional products or services.
• Strategic Planning: Develop territory and account plans to achieve client goals and drive revenue growth.
• Project Coordination: Oversee delivery of products or services, ensuring client requirements are met on time and within scope.
• Performance Reporting: Track and report key metrics such as renewals, churn, and customer satisfaction.
• Issue Resolution: Act quickly to resolve client concerns and coordinate solutions internally.
• Collaboration: Work closely with Sales, Marketing, and Product teams to align on client strategy and service improvements.
• Forecast: Work closely with broader team and management to provide accurate forecasting (Monthly, QTR and Yearly).
• Closes sales that meet the ConnectWise standards for pricing, margins, terms, and conditions (averages are subject to change based on segment, industry, product, etc.)
• Average length of sales cycle: 25-30 days
• Qualifies existing accounts to build and maintain a pipeline of opportunities to achieve annual sales goals that are set quarterly
• Negotiates contract opportunity terms, discounts, and implementation
• Builds and maintains long term relationships with partners to bolster retention

Requirements

• Bachelor’s degree in related field or equivalent business experience
• 3 years of experience in account management, client success, or sales.
• Proven track record of meeting or exceeding client satisfaction and retention targets.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and reporting software.
• Ability to manage large projects and processes independently with limited supervision
• Recognized subject matter expert of applicable work area
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Commercial acumen and understanding of client business models.
• Organised and detail-oriented, with strong follow-up and time management.
• Ability to situationally adapt and understand new technology/processes as per partner requirements
• Comfortable with prolonged phone use
• Ability to effectively make 40-50 outbound calls per day
• Knowledge of Managed Service Provider (MSP), Technology Service Provider (TSP), and Security industry
• Ability to identify opportunities and leverage resources appropriately
• Proficiency in Salesforce, Outreach and other sales tools

Benefits

• 0-10% travel may be required
• Onsite/Hybrid depending on location