B2B Product Manager – Observability

Role Overview

• Conduct ongoing discovery to validate priorities and surface emerging needs across Monitoring, Tracing, and Logging.
• Define success criteria for each product initiative and track outcomes through delivery and beyond.
• Stay informed on relevant industry trends in observability tooling and cloud infrastructure to inform forward-looking decisions.
• Drive the AI adoption within the three teams, as well as drive the projects to enable AI-driven workflows of other teams that utilize the observability data.
• Own and maintain a healthy backlog across all three Observability teams, balancing new feature development, technical investment, and defect resolution.
• Work closely with engineers and tech leads on each team to convert roadmap initiatives into clear backlog items with defined scope and acceptance criteria.
• Participate in Agile ceremonies including quarterly planning, sprint planning, backlog refinement, and ART syncs to keep teams aligned and unblocked.
• Communicate release forecasts and associated risks clearly and proactively to stakeholders across the organization.
• Track dependencies and sequencing across Monitoring, Tracing, and Logging to ensure coordinated delivery of initiatives that span multiple teams.
• Identify and resolve cross-team blockers early; escalate risks before they become delays.
• Serve as a central point of coordination between the Observability teams and other stakeholders including Platform Engineering, DevOps, SRE, and Product leadership.
• Collaborate with cross-functional partners to ensure observability capabilities are meeting internal and external needs.
• Translate technical observability work into clear, business-relevant narratives for non-technical stakeholders and leadership.
• Maintain visibility into each team's progress and surface the right information to the right audiences at the right time.
• Contribute to the broader Product community at Jamf, sharing learnings and helping strengthen product discipline across the portfolio.
• Perform other duties as required and complete all job functions per departmental policies and procedures.

Requirements

• Bachelor degree in Computer Science, Engineering, Business, or a related field; or equivalent practical experience.
• 3+ years of Product Manager, Technical Product Manager, or Product Owner experience with a demonstrated track record of delivering technical products.
• 2+ years working with engineering teams in an Agile development environment.
• Solid technical foundation
• comfortable understanding system architecture, cloud infrastructure concepts, and engineering trade-offs; able to engage credibly in technical conversations without needing deep observability expertise on day one.
• Strong project management instincts: able to track multi-team dependencies, manage risk, and drive initiatives to completion across complex environments.
• Excellent communication and interpersonal skills, with the ability to convey technical work clearly to both technical and non-technical audiences.
• Strong analytical and problem-solving skills; comfortable making data-informed decisions under ambiguity.

Tech Stack

• Cloud
• Jamf

Benefits

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2025 Newsweek America’s Greatest Workplaces for Mental Well-being
• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• Named a 2024 Best Technology Company to Work For by U.S. News
• Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
• Volunteer time off allows employees to support and give back to communities.
• Encouragement to be yourself and value different perspectives