Sales Engineer – Hospitality Technology

Role Overview

• Lead all technical discovery, requirements gathering, and solution scoping across active deals
• Serve as the primary technical point of contact for prospective clients — from first demo through contract signature
• Identify and neutralize technical objections early, shortening sales cycles and increasing win rates
• Translate client requirements into clear solution architectures using Hapi's Integration Platform, Data Platform, Rules Engine, and Automations as a starting point
• Produce solution diagrams, integration flow documentation, and technical proposals tailored to both technical and non-technical stakeholders
• Align proposed solutions with the product roadmap in close collaboration with Product and Engineering teams
• Develop compelling, client-specific demos that bring Hapi's capabilities to life — especially for products without a traditional UI/UX
• Build lightweight POC integrations when required to validate technical feasibility or accelerate buyer confidence
• Maintain and continuously improve a library of reusable demo assets and technical artifacts
• Help buyers articulate and quantify the value of Hapi's platform to their internal stakeholders — IT leadership, finance, operations
• Produce business case frameworks, ROI models, and executive-ready summaries that support the buyer's internal approval process
• Respond to RFPs and RFIs with technically rigorous, commercially compelling responses
• Develop and maintain structured scoping templates (SPERT and similar) to produce accurate, consistent pre-sales effort estimates
• Prepare comprehensive pre-sales documentation that enables seamless handoff to the post-sales implementation team
• Collaborate with Engineering

Requirements

• 5+ years in a technical pre-sales, solutions architecture, or forward-deployed engineering role ideally at a SaaS or integration-focused company
• Demonstrated track record of shortening complex B2B sales cycles through technical ownership and client-facing expertise
• Experience with medium-to-large enterprise clients, including navigating multi-stakeholder buying processes
• Solid familiarity with RESTful APIs, webhooks, JSON/XML data formats, and authentication protocols (OAuth, SAML, JWT): APIs & Integrations
• Solid familiarity with AWS (Lambda, S3, API Gateway, EC2); equivalent Azure
• Understanding of relational databases, data transformation, ETL concepts, and the ability to create clear integration flow and architecture diagrams
• Awareness of data security best practices, encryption standards, and GDPR/PII considerations in system integrations
• Strong preference for candidates with direct experience in hospitality technology such as PMS, CRS, POS, CRM and Loyalty Systems
• Candidates from adjacent verticals, travel booking platforms, airlines, fintech, retail POS with deep SaaS integration experience will be seriously considered
• Exceptional ability to explain complex technical concepts to non-technical audiences. You make hard things feel simple
• Strong written communication skills; able to produce client-ready documentation
• Comfortable presenting to and fielding questions from senior technical and business stakeholders.

Tech Stack

• AWS
• Azure
• EC2
• ETL