Lead all technical discovery, requirements gathering, and solution scoping across active deals
Serve as the primary technical point of contact for prospective clients — from first demo through contract signature
Identify and neutralize technical objections early, shortening sales cycles and increasing win rates
Translate client requirements into clear solution architectures using Hapi's Integration Platform, Data Platform, Rules Engine, and Automations as a starting point
Produce solution diagrams, integration flow documentation, and technical proposals tailored to both technical and non-technical stakeholders
Align proposed solutions with the product roadmap in close collaboration with Product and Engineering teams
Develop compelling, client-specific demos that bring Hapi's capabilities to life — especially for products without a traditional UI/UX
Build lightweight POC integrations when required to validate technical feasibility or accelerate buyer confidence
Maintain and continuously improve a library of reusable demo assets and technical artifacts
Help buyers articulate and quantify the value of Hapi's platform to their internal stakeholders — IT leadership, finance, operations
Produce business case frameworks, ROI models, and executive-ready summaries that support the buyer's internal approval process
Respond to RFPs and RFIs with technically rigorous, commercially compelling responses
Develop and maintain structured scoping templates (SPERT and similar) to produce accurate, consistent pre-sales effort estimates
Prepare comprehensive pre-sales documentation that enables seamless handoff to the post-sales implementation team
Collaborate with Engineering
Requirements
5+ years in a technical pre-sales, solutions architecture, or forward-deployed engineering role ideally at a SaaS or integration-focused company
Demonstrated track record of shortening complex B2B sales cycles through technical ownership and client-facing expertise
Experience with medium-to-large enterprise clients, including navigating multi-stakeholder buying processes
Solid familiarity with RESTful APIs, webhooks, JSON/XML data formats, and authentication protocols (OAuth, SAML, JWT): APIs & Integrations
Solid familiarity with AWS (Lambda, S3, API Gateway, EC2); equivalent Azure
Understanding of relational databases, data transformation, ETL concepts, and the ability to create clear integration flow and architecture diagrams
Awareness of data security best practices, encryption standards, and GDPR/PII considerations in system integrations
Strong preference for candidates with direct experience in hospitality technology such as PMS, CRS, POS, CRM and Loyalty Systems
Candidates from adjacent verticals, travel booking platforms, airlines, fintech, retail POS with deep SaaS integration experience will be seriously considered
Exceptional ability to explain complex technical concepts to non-technical audiences. You make hard things feel simple
Strong written communication skills; able to produce client-ready documentation
Comfortable presenting to and fielding questions from senior technical and business stakeholders.