The Complex Claims Director is responsible for the investigation, evaluation, and resolution of high-exposure liability claims within primary limits.
Manage complex auto and general liability matters, including severe injury, catastrophic loss, and litigated claims.
Develop and execute claim strategies, including liability assessment, damages evaluation, and resolution plans.
Proactively identify and address coverage issues, risk transfer opportunities, and subrogation potential.
Direct and manage litigated files, collaborating with defense counsel to establish case strategy and budgets.
Establish and maintain accurate reserves reflecting current exposure and claim developments.
Lead settlement negotiations on high-value claims, including mediations and direct negotiations with plaintiff counsel.

Bachelor’s degree or equivalent experience required.
7+ years of experience handling complex or high-exposure auto and general liability claims.
Demonstrated experience managing claims valued at $150,000+ within primary limits.
Strong knowledge of liability law, litigation processes, and claim evaluation techniques.
Proven negotiation and settlement skills in high-exposure environments.
Experience working with defense counsel and managing litigation strategy.
Ability to analyze medical records, expert reports, and financial damages.
Strong communication, analytical, and decision-making skills.
Property and casualty licenses are required and must be obtained within 6 months of hire.

Complex Claims Director – Auto, General Liability

Key skills