Customer Service Representative, Bilingual – Spanish

Role Overview

• Actively listen and be an advocate for customers, understand their needs and provide guidance and support
• Resolve customer inquiries and issues efficiently while documenting all interactions
• Educate customers about available resources and assist them in navigating their options
• Anticipate customer needs and provide proactive solutions to enhance satisfaction
• Collaborate with team members and other departments to address service issues and improve outcomes
• Document all customer correspondence and maintain confidential records of patient information
• Follow policies, procedures, and the CVS/Aetna Code of Conduct

Requirements

• 6+ months of customer service experience
• Basic computer skills
• Bilingual in Spanish and English as certified by a language assessment

Benefits

• medical, dental, and vision coverage
• paid time off
• retirement savings options
• wellness programs