Configure, administer, and maintain Salesforce CRM platform to support evolving business needs
Partner with Sales and Sales Operations to understand business requirements
Design, build, test, and deploy Salesforce configurations and automation
Lead troubleshooting and resolution of CRM system issues
Monitor and maintain CRM data quality and system integrity
Monitor CRM performance, adoption, and effectiveness
Partner cross functionally with project teams and stakeholders to support CRM enhancements
Plan, test, document, and support releases and change readiness; validate system changes prior to deployment

Bachelor's Degree in MIS, Computer Science, Business Administration, or a related field, or equivalent education and/or experience
5 years of Salesforce CRM system administration experience
Experience with Salesforce Sales Cloud and pre-sales processes (leads, opportunities, quotes)
Experience supporting CPQ and/or Revenue Cloud solutions
Experience with mobile first sales processes and user experiences
Salesforce certifications (i.e., Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, or CPQ Specialist) (Preferred)
Familiarity with data governance / MDM concepts and data quality tooling (Preferred)
Strong analytical and problem solving skills to evaluate system usage, diagnose issues, and recommend improvements (Advanced Skills and Abilities)

Senior Salesforce Administrator

Key skills