Manager, Planning – Performance

Role Overview

• Own Airbel’s annual planning cycle: translate strategic direction into departmental and sub-departmental OKRs, working with portfolio leads to set measurable goals aligned to the Delivery Letter.
• Design and maintain data collection processes, indicators, and reporting mechanisms — leveraging AI-enabled tools where possible — that give leadership clear, timely visibility into progress.
• Synthesize and present periodic progress reports to leadership, surfacing trends, risks, and opportunities to inform decision-making.
• Coordinate efforts to advance the department’s GEDI objectives within the annual planning and monitoring cycle.
• Own the architecture for how Airbel gathers, stores, organizes, and shares information across a distributed, multi-disciplinary team.
• Maintain intuitive, reliable systems and routines — from centralized repositories and documentation standards to synchronous learning sessions — exploring AI and smart automation to reduce manual upkeep and improve discoverability.
• Build lightweight, sustainable processes for capturing project-level lessons and making them accessible across teams.
• Ensure critical documentation and file management is current, well-organized, and easy to navigate.
• Plan and facilitate departmental meetings with effective agenda development, facilitation, and follow-up that inform, inspire, and enhance learning.
• Identify and create opportunities for cross-team knowledge sharing, ensuring meetings and convenings surface insights and lessons that strengthen Airbel’s collective work.
• Foster a culture of transparency and collaboration through regular communication routines and engagement initiatives.
• Facilitate and project-manage the department’s annual performance evaluation and promotion cycles, ensuring timelines, communications, and deliverables run smoothly.
• Maintain a clear, current organizational chart for the department.
• Manage Airbel’s annual Pulse survey end-to-end, from design and execution to data analysis and presentation of findings to leadership.
• Troubleshoot backlogs and bottlenecks in recruitment support from HR counterparts, escalating and problem-solving as needed to keep hiring on track.

Requirements

• 6–8 years of experience in strategic planning, operations, or a similar role in a complex, global organization — ideally in a humanitarian, development, or research context.
• Demonstrated ability to design, build, and improve organizational systems and processes (e.g., goal-setting frameworks, knowledge management infrastructure, reporting dashboards, governance routines).
• Strong experience with OKR or similar performance management frameworks, including the ability to facilitate goal-setting processes with diverse stakeholders.
• Proven facilitation skills with experience leading meetings, workshops, and cross-functional convenings that drive alignment and action.
• Strong technical skills with productivity and project management tools (e.g., Microsoft 365, Power Automate, Excel scripting) and demonstrated ability to build AI-enabled workflows for reporting, knowledge management, and process automation.
• Excellent organizational skills, strong attention to detail, and a proven ability to manage multiple competing priorities in a fast-paced environment.
• Strong interpersonal and cross-cultural communication skills (written and verbal) to engage diverse global stakeholders, gather feedback, and drive adoption of new processes and tools.

Benefits

• 10 sick days
• 10 US holidays
• 20-25 paid time off days depending on role and tenure
• medical insurance starting at $163 per month
• dental starting at $6.50 per month
• vision starting at $5 per month
• FSA for healthcare and commuter costs
• a 403b retirement savings plans with immediately vested matching
• disability & life insurance
• an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles