Senior Account Manager, Client Services

Role Overview

• Develop and drive cross-channel media and measurement strategies aligned with client priorities and growth objectives, with a 1–2 year planning horizon
• Serve as the expert on marketing budgets, media mix, and performance KPIs — at both the account-wide and channel-specific level — to support strategy, problem solving, and decision making
• Lead regular and ad hoc performance analyses using AI-assisted tools where relevant and translate insights into clear, compelling recommendations for clients
• Establish reporting and measurement frameworks to continuously test, refine, and improve media strategies
• Proactively monitor KPIs, identify barriers to performance, and take ownership of removing them with urgency
• Stay ahead of emerging digital marketing trends, AI-powered tools, and measurement innovations applying relevant capabilities to client programs
• Own and grow relationships across 2–3 major Ovative accounts, building trust with both day-to-day contacts and senior stakeholders
• Become an extension of the client's team developing a deep understanding of their business, industry, KPIs, and organizational dynamics
• Establish credibility as a strategic advisor, leading conversations that go beyond execution to connect media performance with broader business objectives
• Manage client communication cadences and ensure timely, clear updates to internal and external stakeholders
• Identify and develop organic growth opportunities within assigned accounts, while maintaining a strong focus on client retention and long-term relationship health
• Lead cross-functional teams of subject matter experts focused on driving measurable results across assigned accounts
• Manage and develop direct reports, providing regular coaching, feedback, and growth opportunities
• Foster a culture of open communication, 360-degree feedback, and continuous AI learning encouraging the team to experiment with AI tools responsibly, share learnings, and develop the critical thinking skills needed to evaluate and direct AI outputs
• Structure team workflows to ensure clarity of roles, efficient resource allocation, and strong execution across workstreams

Requirements

• 7+ years of experience owning and driving cross-functional business strategies, with strong analytical rigor, structured problem-solving, and clear communication skills
• 3+ years of experience managing direct reports, with demonstrated ability to coach, develop, and retain talent
• Proven ability to translate complex data into actionable strategies, leveraging performance analytics, AI-powered insights, and market intelligence to inform media investment decisions
• Experience leading cross-functional teams in a fast-paced, client-facing environment with high accountability and multiple active workstreams
• Strong client management skills, with experience building trusted relationships with senior stakeholders and navigating complex client organizations
• Experience in digital marketing, e-commerce, media strategy, MarTech, or related marketing discipline with comfort evaluating and directing AI tools within client programs
• Hands-on media planning and buying experience across digital and traditional channels, including paid social, programmatic, search, and/or video preferred
• Experience in or with a digital agency environment managing day-to-day execution and optimization of media campaigns preferred
• Strong understanding of cross-channel media strategy integrating both upper-funnel brand and lower-funnel performance objectives preferred
• Familiarity with enterprise measurement frameworks and the ability to connect media performance to business-level outcomes preferred

Benefits

• Access to all office spaces in MSP, NYC, and CHI
• Frequent, paid travel to our Minneapolis headquarters for company events, team events, and in-person collaboration with teams
• Generous paid vacation policy
• 401k match program
• Top-notch health insurance options, inclusive of same sex partners
• Family formation benefits including reimbursement options for fertility, pregnancy, and parenting needs
• Monthly stipend for your mobile phone and data plan
• Sabbatical program
• Charitable giving via our time and a financial match program