Manager, Solutions Engineering

Role Overview

• Define, refine, and optimize team processes to ensure efficiency, consistency, and alignment with organizational goals.
• Lead and facilitate team meetings, including 1:1s, planning sessions, and retrospectives, fostering a culture of continuous improvement.
• Provide strategic direction, mentorship, and training opportunities, empowering team members through coaching and professional development initiatives.
• Engage in team development by ensuring a collaborative and supportive environment, and by maintaining and expanding the team’s technical knowledge of the Geotab ecosystem.
• Collaborate with and support employees during the performance management process, providing consistent and constructive feedback on performance, key performance areas, and career development planning.
• Strategically allocate projects and resources to maximize impact, balancing workloads while optimizing team and individual contributions.
• Establish and track SMART KPAs for both the team and individual contributors, ensuring alignment with department and company objectives.
• Anticipate and address evolving team resourcing needs through strategic hiring and workforce planning.
• Manage team budgets through cost optimization.
• Provide technical leadership and assist in scoping projects, managing partner/customer requests, lead business meetings as they relate to technical solutioning and Geotab ecosystem optimization, etc.
• Engage and collaborate with partners and customers to optimize their utilization of Geotab’s technology, products, and solutions, tailoring the approach to meet their specific and unique needs.
• Manage project timelines and deliverables, ensuring adherence to best practices and quality standards.
• Identify opportunities for innovation, leveraging technical insights to enhance solution offerings and drive business success.
• Drive continuous improvement initiatives by streamlining processes to enhance efficiency, effectiveness, and overall business impact.
• Build and manage strong relationships with the team, internal stakeholders, and partners/customers by understanding their needs, accurately capturing technical requirements, serving as a point of escalation for projects, and fostering partner and customer loyalty.
• Communicate technical solutions effectively to both technical and non-technical audiences.
• Work across functions and align with senior leadership.
• Maintain a strong focus on strategic and revenue generating activities, ensuring team member efforts are impactful and align with company KPAs.
• Identify opportunities to scale and enhance the team’s impact through process automation, efficiency improvements, and knowledge-sharing initiatives.
• Develop, maintain and execute on annual plans to support revenue growth, resource availability, technical solutioning, that align with company goals, industry trends and general best practices.
• Determine team strategy in conjunction with the department leader(s).

Requirements

• 5
• 8 years of work experience, ideally in Solutions Engineering, Sales Engineering, Business Development, Technical Account Management, or Engineering Support.
• 3
• 5 years of required leadership experience.
• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
• Equivalent combination of education and/or work experience in related field may be substituted.
• Technical experience with the Geotab Product suite and ecosystem.
• Experience with SQL, Google BigQuery, and Superset dashboard creation, software development including Geotab’s SDK and API integrations, and familiarity with programming languages such as Python.
• Experience with hardware-level communications and integrations is an asset.
• Technical competence using business software programs, including Google Suite (Sheets, Docs, Slides).
• Experience as a people leader, developing and managing teams or people.
• Successfully coached and developed employees.
• A strong team player who can engage with all organizational levels.
• Impeccable written and verbal communication skills, including comfort with delivering presentations and training.
• Ability to document technology solutions in precise detail while also summarizing them succinctly.
• Outstanding presentation, facilitation, and customer-focus skills (both in person and over web conference).
• Demonstrates strong project management, analytical, and problem-solving skills by understanding business requirements, developing effective solutions, and managing projects to successful completion.
• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and relationship management skills.
• Has a strategic mindset, a keen sense of priorities, and the ability to pivot as the landscape changes.
• Ability to stay relevant to technology and adapt to growing technological and market demands.

Tech Stack

• BigQuery
• Python
• SQL

Benefits

• Flex working arrangements
• Home office reimbursement program
• Baby bonus & parental leave top up program
• Online learning and networking opportunities
• Electric vehicle purchase incentive program
• Competitive medical and dental benefits
• Retirement savings program