Solutions Engineering – Post Sales

Role Overview

• Develop and maintain comprehensive knowledge of the Geotab ecosystem, serving as a Subject Matter Expert (SME) to empower end-users and partners and enhance their understanding of Geotab solutions.
• Engage and collaborate with partners and end-users to optimize their utilization of Geotab's technology, products, and solutions, tailoring the approach to meet their specific needs.
• Collaborate with the Geotab revenue generating teams as a key technical resource to identify and deliver effective solutions for customer challenges, by working closely with them and their partners, contributing to sales growth, ecosystem expansion and customer retention.
• Conduct technical activities ranging from discovery, requirements gathering, technical demonstrations, presentations, etc. enabling an enriching customer engagement experience.
• Ensure partner and end-user satisfaction through prompt and accurate service, bolstering internal team support by providing additional insights and know-how.
• Support Geotab’s partner upskilling, driving them towards excellence to support customers across unique channels, using best practices, and leveraging a deep understanding of industry verticals.
• Assess and analyze partner and end-user business challenges, identifying Geotab’s viability and proposing alternative approaches when necessary.
• Contribute to the continuous improvement of the company's offerings by providing partner and end-user feedback, providing opportunities to collaborate with Product.
• Keep and maintain accurate documentation and records of customer/partner engagements, solution designs and deliverables by following department processes and procedures.

Requirements

• 3
• 5 years of experience in Solutions Engineering, Sales Engineering, Engineering Support, or Software Development.
• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
• Equivalent combination of education and/or work experience in related field may be substituted.
• Experience in a relevant technical field, such as software engineering, data analysis, or systems integration, with a focus on customer-facing roles.
• Technical knowledge and understanding of telematics, IoT, APIs, and related technologies.
• Experience with programming languages, such as Python, SQL, Java, or C#, and experience with API integrations is a benefit.
• Ability to work with Agile Work Management, Ticketing and Customer Relationship Management tools like JIRA and Salesforce is an asset.
• Familiarity with data analysis tools and techniques, as well as data visualization tools like Superset or Power BI preferred.
• Effective problem-solving and critical thinking abilities, with the capacity to assess customer challenges and propose viable solutions.
• Ability to collaborate effectively with cross-functional teams, including sales, product development, and customer support.
• Strong communication and presentation skills, including the ability to articulate complex concepts to both technical and non-technical audiences.
• A customer-focused mindset, with a commitment to understanding client needs and delivering exceptional service.
• Desire to stay relevant with emerging technology and the flexibility to adapt to growing market demands.
• Ability to utilize market trends and a desire to drive revenue growth.
• Experience with sales or business development, particularly with indirect sales channels, with the ability to identify and pursue potential opportunities.
• Time management and organizational skills, with the ability to manage multiple projects and priorities simultaneously.

Tech Stack

• IoT
• Java
• Python
• SQL

Benefits

• Flex working arrangements
• Home office reimbursement program
• Baby bonus & parental leave top up program
• Online learning and networking opportunities
• Electric vehicle purchase incentive program
• Competitive medical and dental benefits
• Retirement savings program