Execute remediation of U.S. employee I ‑ 9 documentation using vendor ‑ provided software and guidance
Review flagged records and complete required corrections accurately and in compliance with defined processes
Track progress and maintain clear documentation of remediation actions and completion status
Inventory HR policies, guidance, and documentation published on the employee intranet (currently SharePoint Online)
Create a structured content catalog including ownership, audience, geography, and dependencies
Identify content gaps (e.g., incomplete country coverage), errors, broken links, or inconsistencies
Synthesize findings into clear summaries and prioritized recommendations to inform next steps
Partner with HR Subject Matter Experts (Centers of Excellence, HR Business Partners, HR Operations) to collect necessary inputs to close identified content gaps
Draft, update, or rewrite HR content to close identified gaps and improve clarity and consistency
Leverage AI tools responsibly to accelerate drafting while ensuring accuracy and coherence
Develop and apply content templates, formats, and naming conventions to improve the overall employee experience
Publish and maintain content within SharePoint Online or HR knowledge base platforms
Actively manage dependencies and follow ‑ ups with stakeholders to keep content work moving forward

Strong English written and verbal communication skills (required)
Experience working with HR content, intranets, or knowledge bases
Ability to synthesize input from multiple stakeholders into clear, structured documentation
Comfortable driving follow ‑ ups and coordinating across HR teams to collect inputs
Experience with ServiceNow Knowledge Management strongly preferred
Familiarity with UX or content design concepts (e.g., templates, information architecture, usability) a strong plus
Highly detail ‑ oriented; able to balance accuracy with efficiency
Comfortable working independently with periodic guidance and checkpoints

HR Content, Documentation Specialist

Key skills