HR Specialist

Role Overview

• Coordinate all aspects of onboarding and offboarding for supported employees, collaborating closely with global internal teams (Immigration, Payroll) and external service providers.
• Provide expert-level support to our clients, managing client queries and advising on benefits, international payroll, expense reporting, and other HR matters acting as a regional expert.
• Manage client relationships in conjunction with members of the client services team
• Drive employee satisfaction amongst our supported employees with sincerity and passion, always with a customer service mindset
• Drive client satisfaction through quick onboarding timelines and always maintaining our resolution time SLA
• Assist in training new members on your team
• Manage and audit all HR records, including personal information, onboarding and offboarding documents, personal documents, contract documents, and job-specific information
• Ensure compliance with the local employment law in every process and notify proper points of contact of any rectification needs
• Be aware of applicable Collective Agreements and partner with required teams to ensure compliance
• Collaborate with internal teams who require regional-specific expertise (examples include but are not limited to Knowledge Base maintenance, and Product Development)
• Anticipate and identify potential issues, assist in the root cause analysis, and raise it to the concerned teams while ensuring proper resolution
• Other duties as assigned… as a high-growth company, we embrace supporting ALL areas of the business

Requirements

• Bachelor’s degree in Human Resources or equivalent experience
• 4-6 years of Human Resources experience required
• Business proficiency in the English language required
• Research-oriented, exceptional organizational skills and attention to detail with ability to quickly assimilate information
• Excellent presentation, verbal and written communication, and listening skills
• Technology-literate, including Google & Microsoft Office suite
• Excellent communication and interpersonal skills
• Friendly and professional demeanor
• Good organizational skills
• Conflict handling and resolution skills
• Advanced knowledge of employment law
• Empathy and an approachable demeanor
• Attentiveness and honesty
• Interest in international business and contributing at a consistently high level
• Nice to have: previous experience working within EOR or HR Outsourcing
• Nice to have: previous experience working through CRM systems

Benefits

• Flexible Time Off – Take the time you need to recharge.
• Parental Leave – Support for growing families.
• Health and Dental Insurance – Where applicable, to cover you and your loved ones.
• Retirement Savings + Employee Incentive Plan – Plan for the future while sharing our success.