Senior Program Manager

Role Overview

• Lead coordinated program/project delivery as part of IPH’s global insurance transformation, guiding execution across MGAs, system integrators, and business and technology teams.
• Partner with global System Integrators (SI) to define delivery scope, dependencies, performance metrics, and integration across insurance value streams.
• Apply Scaled Agile (SAFe) principles to structure ARTs, coordinate planning, manage dependencies, and drive iterative delivery across distributed teams.
• Oversee/align vendor SOWs, contractual compliance, financials, and delivery quality within internal and external work groups
• Collaborate with all technology teams including Enterprise Architecture, Information Security, Data, and Platform teams to ensure end-to-end insurance solution integrity.
• Drive program/project program reporting that track KPIs and manage risks, issues, and drive business change management with strong controls and timely escalation.

Requirements

• 12+ years of progressive experience in program management, leading large, complex initiatives.
• Proven experience managing external integration partners with accountability for delivery outcomes, contractual compliance, and cross‑partner integration.
• Strong understanding of insurance value streams, including quote‑to‑bind, policy lifecycle management, billing and payments, rating engines, underwriting, claims adjudication, and agent and customer servicing.
• Demonstrated success leading cross‑functional, virtually staffed programs with budgets exceeding $10M.
• Proficiency with the Scaled Agile Framework (SAFe), including experience coordinating across multiple Agile Release Trains (ARTs), value streams, or large solution constructs.
• Strong business and technical acumen, with the ability to align complex insurance workflows to enabling technology solutions.
• Proven financial management and contractual oversight skills within large, SOW‑driven vendor and partner ecosystems.
• Excellent communication and leadership skills, with the ability to effectively influence and update senior executives and diverse cross‑functional stakeholders.
• Bachelor’s degree in Business, Technology Management, or a related discipline.
• SAFe, PMP, PgMP, or equivalent program management certifications preferred.
• Experience operating within global, matrixed organizational environments preferred.
• Direct experience implementing EIS or other core insurance platforms preferred.
• Master’s degree in Business, Technology Management, or a related field preferred.

Tech Stack

• PMP

Benefits

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)