AI Product Owner – Quote & Order Management

Role Overview

• Own and prioritize the product backlog in Azure DevOps – write user stories, define acceptance criteria, and ensure the team always knows what to build next and why
• Represent the voice of Graybar’s sales representatives, customer service agents, and district operations leaders; translate their workflows, pain points, and needs into actionable product requirements
• Lead sprint planning, backlog refinement, and sprint reviews; accept completed work and make scope decisions within sprints
• Define acceptance criteria for AI-powered features that account for model accuracy, confidence thresholds, and edge cases – understanding that AI outputs are probabilistic, not deterministic
• Design and optimize human-in-the-loop review workflows – determining where human review is required, where it can be streamlined, and how to build user trust in AI-generated recommendations
• Drive the scaling strategy from pilot to enterprise rollout: plan district onboarding, define readiness criteria, measure adoption metrics, and manage change across diverse branch operations
• Collaborate with the data science team and SaaS provider to define data requirements, evaluate model performance, and prioritize model improvements based on business impact
• Work with the UX Designer to ensure the review and confirmation interfaces are intuitive, efficient, and designed for the pace of a high-volume sales operation
• Define and track product KPIs: order processing time, accuracy rates, user adoption, exception rates, and business value delivered
• Manage stakeholder communication – regularly update district leaders, sales management, and executive sponsors on product progress, upcoming features, and rollout timelines
• Participate in AI governance activities, ensuring responsible use of AI in customer-facing order processing and compliance with data privacy requirements

Requirements

• Minimum 5+ years of experience in product ownership, business analysis, or product management
• Experience working in Agile/Scrum environments with responsibility for backlog management and sprint ceremonies
• Demonstrated ability to translate business processes into technical requirements and user stories
• Experience managing products through pilot-to-scale transitions or multi-phase rollouts
• Four-year degree in Business, Information Technology, Engineering, or related field (or equivalent experience)
• Preferred Experience with AI/ML-powered products or data-driven applications, particularly document intelligence, NLP, or order automation
• Familiarity with Azure DevOps or similar Agile work management tools (Jira, Rally)
• Experience in electrical distribution, wholesale distribution, supply chain, or B2B sales operations
• Understanding of order management, quoting, or sales workflows in a high-volume environment
• Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or equivalent certification
• Familiarity with Microsoft Azure ecosystem or AI/ML concepts (LLMs, confidence scoring, human-in-the-loop patterns)

Tech Stack

• Azure

Benefits

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Save on expenses with Flexible Spending Accounts .
• Enjoy our Disability Benefits at no cost to you.
• Share in our success with P rofit Sharing Plans .
• 401(k) Savings Plan with company match to help secure your future.
• Paid Vacation & Sick Days to spend time away from work or in case of an illness.
• Rest and recharge during our Paid Holidays throughout the year.
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
• Volunteer with Community Time Off to give back to the community.
• Predictable Work Schedules to plan your life: no weekends or nights for most roles.
• Celebrate your and others' achievements with our Employee Recognition Program .
• Reach your career goals with our Educational Reimbursement and Career Development Programs .
• And More Perks that support your well-being and career growth.