Operations Administrator

Role Overview

• Complete root‑cause analysis for quality issues raised through customer quality logs
• Manage and raise transport‑related claims, ensuring timely resolution
• Maintain and audit SOPs, SSOWs and training materials, raising non‑conformances where required
• Manage the site training matrix, ensuring colleague training records are accurate and up to date
• Support general site administration, including order requests and operational hours checks

Requirements

• Previous experience in an administrative or operational support role
• Strong attention to detail with the ability to work accurately under pressure
• Confident communication skills and the ability to build effective relationships
• Good working knowledge of Microsoft Excel and Word (Visio desirable)
• A proactive, flexible approach with a focus on continuous improvement

Benefits

• 25 days annual leave (plus bank holidays)
• Company sponsored pension scheme
• Life assurance
• Access to benefits platform, including retail discounts