Learning & Development Operations Specialist

Role Overview

• Lead operational coordination and execution of enterprise learning and development initiatives across multiple offices and business units
• Manage learning operations including scheduling, communications, program logistics, vendor coordination, resource planning, and learner support
• Serve as a strategic partner to leaders and stakeholders regarding learning timelines, participation, development planning, and program requirements
• Own and maintain learning data, reporting dashboards, KPI tracking, and training compliance metrics to support leadership decision-making
• Analyze participation trends, learner engagement, and program effectiveness and provide recommendations for continuous improvement
• Support the administration, optimization, and enhancement of learning management systems (LMS) and related technologies
• Develop and maintain standardized processes, documentation, and operational workflows for learning initiatives and programs
• Partner with cross-functional teams to support communication strategies, change management efforts, and rollout plans for new learning programs, systems, or initiatives
• Ensure training records, certifications, and compliance-related learning activities are accurately tracked and maintained
• Support leadership development, onboarding, technical training, and firmwide professional development initiatives
• Coordinate and facilitate large-scale or multi-location learning events, workshops, and virtual training sessions
• Build strong relationships and trust with cross-functional partners including People & Culture (HR), Internal Communications, Business Development, Marketing, Safety, Project Delivery, and Design Technology
• Identify opportunities to improve operational efficiency, learner experience, reporting accuracy, and program scalability.

Requirements

• Bachelor’s degree in Learning & Development, Organizational Development, Human Resources, Business Administration, Adult Education, or related field (or equivalent relevant experience)
• 3–6 years of experience supporting learning operations, talent development, people operations, HR programs, or organizational development initiatives
• Strong operational and project management skills with the ability to manage multiple priorities, stakeholders, and deadlines simultaneously
• Experience developing reports, dashboards, and analytics related to learning, engagement, participation, or workforce development metrics
• Advanced organizational skills with strong attention to detail and process improvement mindset
• Excellent written and verbal communication skills with the ability to communicate effectively across all levels of the organization
• Experience administering learning management systems (LMS), HRIS platforms, or other employee development technologies preferred
• Strong proficiency in Microsoft Excel, SharePoint, Power BI, and other reporting or collaboration tools
• Ability to handle sensitive and confidential information with professionalism and discretion
• Comfort supporting enterprise-wide or multi-location learning initiatives in a fast-paced environment.

Benefits

• hybrid/flexible work schedules
• flexible work environment
• generous PTO
• paid holidays.
• specialized training
• continuing education
• professional licensing
• intern development programs
• University of Parkhill.
• Multiple health plan options
• FSA for dependent care
• HSA contributions
• employer 401k contribution
• employer-paid basic life
• short/long term disability coverage
• performance bonuses.
• mental health care
• culture committees
• wellness program
• charitable giving match.