Own the complete IT delivery lifecycle, requirements, design, development, testing (unit, SIT, regression), deployment, hypercare, and steady-state support, across all systems and platforms
Lead and coordinate cross-functional delivery teams, including internal IT staff and managed service providers; enforce quality gates, SLAs, and release standards
Maintain a prioritized, transparent project and change request backlog; ensure delivery status, risks, and blockers are communicated proactively to stakeholders
Drive continuous improvement in delivery processes, reducing rework, shortening cycle times, and improving first-time-right rates across all IT workstreams
Oversee IT infrastructure across corporate, data center, and plant environments, ensuring availability, performance, capacity, and disaster recovery readiness
Manage backup and business continuity plans across all critical systems; lead incident response for infrastructure-related outages and P1/P2 events
Own the organization’s cybersecurity posture end-to-end, managing tools across detection, prevention, and response functions
Serve as the primary technical owner for NetSuite ERP, governing configuration, customizations, integrations, role/permission management, and release quality
Drive adoption of AI and automation capabilities across IT and business operations.

Bachelor’s degree in Information Technology, Computer Science, or a related field required; advanced degree preferred
7+ years of progressive IT experience with demonstrated accountability for technology delivery, operations, and system quality
Background in consumer goods, food & beverage, or manufacturing environments strongly preferred
Experience with ERP platforms (NetSuite preferred; SAP, Oracle, or Microsoft Dynamics considered)
Strong understanding of enterprise integration architecture (EDI, APIs, middleware platforms)
Cloud and infrastructure experience, including Azure, hybrid networking, and SaaS/PaaS environments
Working knowledge of DevOps and SDLC practices (CI/CD, version control, release management, testing frameworks)
Data and analytics literacy, including Power BI, data warehousing concepts, and SQL/SuiteQL
Cybersecurity fundamentals, including endpoint protection, vulnerability management, SIEM, and firewall administration
Familiarity with AI/automation platforms, including Microsoft Copilot and emerging LLM-based tools.

IT Manager

Key skills